Returns & Exchanges

At Qataria Abaya, every garment is an artisanal masterpiece crafted with meticulous attention to detail, noble fabrics, and bespoke tailoring tailored to your selected specifications.

Bespoke & Made-to-Order Policy

Because each abaya is tailored individually upon order, all sales are considered final once confirmed. We do not accept returns or exchanges for change of mind or personal preference after production has commenced.

Exchanges Accepted for Damaged Items

We stand behind the uncompromising craftsmanship of Maison Qataria. In the rare event that your abaya arrives with a manufacturing defect, fabric damage, or differs from your confirmed order specifications, we gladly accept an immediate exchange.

Exchange Requirements:

• Notification Window: Please contact our Client Concierge within 48 hours of delivery.
• Required Details: Provide your order number, a brief description, and clear photographs of the damage or defect.
• Item Condition: The abaya must remain unworn, unwashed, unaltered, and in its original luxury packaging with all atelier tags attached.

Complimentary Exchange Process

Once your exchange request is validated by our quality assurance atelier, we will arrange complimentary express courier collection from your doorstep across Qatar & the GCC, and expedite the delivery of your replacement piece at zero additional cost.

Client Concierge Assistance

For any inquiries regarding an exchange or bespoke sizing guidance, our dedicated styling consultants are available to assist you via our Contact Concierge.